Infographic 9 essential software outsourcing mistakes you must avoid hexacta

Outsourcing IT or software implies the search for an external source to provide services such as development, consulting, quality assurance, infrastructure, etc. When a company chooses this strategy, it may be due to several reasons, ranging from the capacity of the workforce or the lack of technological and methodological knowledge to a corporate decision of focusing efforts on the core business.

Whatever the case may be, software outsourcing is a process that must be well analyzed before its implementation, as it can have negative effects if the right decisions are not made. Thinking about this, I wanted to make a ranking of the 9 aspects that must be avoided so that the business objectives you aim to achieve are not put at risk when contracting this service.


Typically, the success of outsourcing is evaluated based on the mere fulfillment of the objectives. This is not entirely wrong, as long as in order to define these objectives, we consider some aspects related to learning to work together between the client and the provider, such as the strengthening of the relationship, methodological and technical learning, new business opportunities, etc.

Every client-supplier working relationship comes with a host of learning opportunities that, if taken advantage of, add a highly beneficial value for both parties. Learning from the methodology used by the supplier, from the processes, acquiring new technical knowledge, and capitalizing it in trainings for the client’s technical team are some examples of learning opportunities that should not be missed. 7. Getting carried away by the honeymoon effect

In every beginning of a working relationship, there is usually a period of time in which everything works well, and only good things happen; however, that phase (frequently called honeymoon) eventually ends and the normal period of work begins, where good and bad things happen (change of plans, unexpected requirements, bad decisions, etc.).

It is almost inevitable that this will happen, but the important thing is to be clear that the management and involvement in the project by both actors must happen from the beginning of the project and continue it with the same intensity and enthusiasm throughout the entire duration of the working relationship. 8. Neglecting the contractual aspects

There are also other contractual aspects that have the same importance as the ones mentioned above. Since it is possible to work with providers abroad and therefore, to deal with different regulations and legislations, the working arrangements must be clear and properly prepared, also stipulating how to proceed in a case of non-compliance, following the corresponding legislation. 9. Neglecting the technical quality

More and more companies are opting for software outsourcing as part of their business strategy. For the success of projects under this model, it is extremely important to understand that there must be involvement in the management from the beginning and a constant training of the teams involved (both the client’s and the provider’s) in order to achieve a working maturity that guarantees the strengthening of the relationship between both parties and the fulfillment of the established objectives.