30 Ikea interview questions ( +answers) mockquestions

At IKEA, one of our values is to ‘Accept and Delegate Responsibility,’ which means that our leadership team is constantly on the lookout for coworkers who show willingness to learn new things and take on new responsibilities. We promote coworkers who show potential and surpass expectations. Talk to the interviewer about what you expect from your time at IKEA.

"I see myself working here at IKEA for the long haul — I’m so excited by everything I’ve read about the work environment here, so right now I can’t imagine a situation that would cause me to leave. I would love to work my way up into a leadership role in the future as you feel that I’m ready for more responsibility, and I’m eager to earn that responsibility with my hard work and down-to-earth personality."


"Since I’m finishing up my degree, I’m only able to commit to about 20 hours per week, but I’m really looking forward to being able to work more after I graduate in December. I’m interested in several different areas of the organization, especially in merchandising and design — I’m working to earn my degree in interior design, so I’m very hopeful that I can work my way into a creative position at IKEA in the future."

"At my last job, I had an idea about how we could standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in the course of one shift, and then I took my idea and plan to my manager. She thought the idea was a good one, so I asked if I could use one of my upcoming shifts to put my plan into action and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers were really appreciative of how much easier it was to find everything they were looking for. It allowed us to spend more time focusing on what our customers needed on the sales floor."

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn’t have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

IKEA has franchises all over the world, so it’s a unique challenge to create a work environment that is positive for each individual community. We have a diverse team, and so we work hard to make sure that the spirit of togetherness and enthusiasm is consistent in every store. Talk to the interviewer about what stands out to you about the culture here.

"I’ve worked in retail for years, but I’ve never encountered an environment like the one at IKEA. What stands out to me most is that they encourage their coworkers to question and challenge company policy or way of doing things when they see an opportunity for growth. I appreciate that they invest so much in their coworkers and really want each team member to feel like an individual."

"I love that IKEA is defined by the characteristics of Ingvar Kamprad‘s hometown of Sm?land — ‘simplicity, humility, thrift, and responsibility’ are all values that I hold dear, as well. I like that IKEA empowers its coworkers to take responsibility for their work and to take initiative on a new project when they see something that needs to be done."

"I appreciate what the IKEA website has to say about what they’re looking for in coworkers: I’m a challenger by nature, and I think there is room for improvement in most situations, so it makes me feel really good to know that that’s a quality that IKEA is looking for in its coworkers. My friends describe me as ‘no-nonsense’ — I’m honest, sometimes blunt, but always kind. I’m also a big, friendly goofball who loves interacting with new people and lightening up a workplace with positive, enthusiastic energy."

"One of my personal values and challenges I set for myself is to learn something new every single day, whether that’s an aspect of my work I haven’t explored, a fact about a coworker, or trying out a new skill. I always take time to reflect on what I’ve learned at the end of the day — I think that makes me a better coworker and a better leader. I love to help people, so I’m looking for a job and a career where I can really see my impact, big or small, on others’ lives. I’m also really down to earth; I have a big imagination, but I’m really grounded in reality while I’m at work. I like to be efficient and useful."

"I really appreciate IKEA’s commitment to bringing quality home furnishings to as many people as possible by keeping their costs and their prices low. It’s really encouraging and inspiring to me to see a company that values its customers in such practical ways. I especially appreciate their commitment to sustainability across their supply chain and the fact that they are constantly improving sustainable possibilities throughout their business, from souring all of their wood from sustainable sources by 2020 to only selling energy-efficient LED lighting. They’re making the world a better place while making their customers happy — it’s a win-win."

"In my opinion, everyone should be able to afford quality furniture: too many companies today sell cheap products at high prices, but IKEA really breaks that mold. I loved reading about the way Ingvar Kamprad started his business back in the 1940s: he had a simple idea and a vision to include people from all economic levels in the pursuit of quality, no-nonsense furniture."

At IKEA, retail and sales experience is useful — but it’s more important that IKEA coworkers exude a passion for home furnishings, are confident in handling customer inquiries and problems, and are able to prioritize and organize their responsibilities. Talk to the interviewer about any retail experience you have, or describe any experience that makes you suited to accomplishing the tasks and assignments of an IKEA retail coworker.

"I started working in retail about 4 years ago and have really grown to enjoy it. My favorite part of working in this industry is that there are always new problems to solve, so it keeps my mind engaged. I also really enjoy learning new things, so I’m excited about acquiring more knowledge about IKEA products so that I can confidently share that information with customers."

"While I don’t yet have any retail experience, I’m really excited to get started! I have a firm grasp on solid customer service: for the last two years, I’ve worked at an IT call center helping clients with computer issues. Even though it’s a very different industry, the essential qualities of good customer service are consistent — a positive, helpful attitude; deep knowledge and the ability to confidently communicate that knowledge with customers; and the ability to prioritize to find the most efficient way of solving a problem or accomplishing a task. I think my experience has made me very well-suited for a job at IKEA."

IKEA is a Swedish company registered in the Netherlands that designs and sells ready-to-assemble furniture (such as beds, chairs and desks), appliances and home accessories. As of January 2008, the company is the world’s largest furniture retailer. Founded in Sweden in 1943 by 17-year-old Ingvar Kamprad, who was listed as one of the world’s richest people in 2013, the company’s name is an acronym that consists of the initials of, Ingvar Kamprad, Elmtaryd (the farm where he grew up), and Agunnaryd (his hometown in Sm?land, south Sweden). The company is known for its modern architectural designs for various types of appliances and furniture, and its interior design work is often associated with an eco-friendly simplicity. In addition, the firm is known for its attention to cost control, operational details, and continuous product development, corporate attributes that allowed IKEA to lower its prices by an average of two to three percent over the decade to 2010 during a period of global expansion.